I want to see specific products, and can't find them on your web site.
www.dsidirect.com is currently not an exhaustive list of all the products we sell. For example, Lista products have an infinite number of configurations and our sales staff will be happy to work with your engineering and department heads to design a custom solution at no additional cost. In some cases our catalogs will include more information. For catalogs covering any and all of our products, please use our Feedback Form to ask for one to be mailed to you.

I am looking for a specific part number or product. Where do I find it?
Our on-line catalog may be searched by part number or product name. if that does not work, then we suggest using our Feedback Form and we will help you find what you are looking for. Please be sure to provide as much information about the product you are searching for as possible.

How do I find prices for your products?
Contract customers have on-line access to pricing. Please use our log-in to view the products with prices. If you do not yet have a contract with us, we will be happy to provide a price and also discuss how we can place your company on contract. Price requests may be made using our Feedback Form.  You may also call us. Calls for pricing are passed to our sales representatives to ensure you are given the lowest possible price for the item you are purchasing. A sales representative may also be contacted using our Feedback Form or by
calling 800-393-6090.

Do you accept credit cards for payment?
Yes, we accept Visa, MasterCard and Amex.

How do I get in touch with my local sales representative?
We have local Territory Sales Managers throughout the United States and Canada. To connect with the local www.dsidirect.com sales representative in your area, please use our Feedback Form.

Can I order your products online? How long does it take for them to ship?
Eventually we will allow customers to order standard products on line. Those products that require customization and design
drawings require expert consultation from our sales team.

I have lost the key to my cart or cabinet. How do I
get a replacement?
Call our Customer Service Department at 800-393-6090, or use our Feedback Form. Please make sure to specify the model number of the item and the key number (the key number is imprinted on the lock).

I saw an item I already purchased comes with accessories I did not know about. How do I order these additional items?
Call our Customer Service Department at 800-393-6090 or send us a PO directly at 800-3004540 with the product numbers you are ordering.

I see that some items allow for custom paint. What colors do you offer? Can I order a special color?
Many of our products come in custom colors, including our Holmak Preferred line of carts, and our Lista cabinets. Our on-line catalog and print catalog both provide color selection details. For more information, please speak with your sales representative or our customer service department at
800-393-6090. Feel free to use the Feedback Form to post your inquiry.

How do I find out the freight charges for an order?
Please call our Customer Service Department at 800-393-6090 for shipping and freight information.

What kind of locking and security systems do you offer on your carts and cabinets?
Many of our carts and cabinets come with a cylinder lock and 2 keys. Depending on the model, additional options include keyed-alike locking systems, master locks, hinged lock bars, security shelf battens and E-Lock electronic locks.

Do you ship outside the United States?
All of our products our manufactured in the United States and may be shipped via common carrier or UPS to Canada, Mexico. We also will accommodate orders from other continents, including Africa, South America and Europe.

Do you require a credit application before accepting the first order?
Yes, we ask that all customers not paying by credit card complete a Credit Application. Along with the application, we provide the customer with the applicable DSI vendor information to streamline your accounts payable department's effort to set DSI up as a new vendor in your system. As an alternative you may pay by credit card (Visa, MC, Amex). Please see New Customers: Policies and Procedures for more information.

Is there any charge for returning an item after it is delivered?
Products accepted for return are subject to a 25% restocking charge plus freight. This charge will be reduced by 10% with reorder. For more on our return policy please see Product Returns.